Residential · October 2022

A missing lamp part, ordered without being asked

A three-person crew who also helped move some things the customer had brought separately. One ring from a lamp went missing, and the foreman found the part online and ordered it before the customer asked.

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Job: Residential
When: October 2022
Google review: 5 stars

A Gotham mover carrying a pad-wrapped item out of a front door

USDOT 3453789

In the customer's words

The review this job comes from

★★★★★

Moving stinks!!! But, our experience with Gotham movers was great!! … In particular, the moving team of Mars, Martin, and Adrian were personable, professional, hard-working, and just overall good guys. They even helped me move some things I had brought separately. They really cared. Lastly, with the whole move, we lost one ring to one of our lamps... a pretty minor thing... Mars, the foreman, went online, found the part, and ordered it for me... without me even asking. …

Ken S.October 2022 · Google review

Quoted exactly from Ken S.; three dots mark a cut. More on our reviews page.

If something goes missing

What is covered if something is lost or damaged

Basic coverage comes free with every move and pays up to 60 cents a pound per article, which is considerably less than the average value of household goods. Full Value Protection is our most complete plan. It costs extra and has to be chosen before the move begins.

At delivery, every damaged or missing item has to be noted on the inventory, item by item. That is the record a claim is made from.